FAQ
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and direct bank wire transfers for large commercial orders.
Q: Do you offer bulk or tax-exempt purchasing for businesses?
A: Yes! If you are purchasing multiple units for a facility or hold a valid tax-exempt certificate, please reach out to our team before placing your order so we can apply tax exemption or provide a custom commercial quote.
Q: Can I change or cancel my order after it has been placed?
A: Orders can be canceled or updated free of charge as long as they have not yet processed for dispatch. Because we aim to ship orders quickly, please contact customer support immediately if you need to modify your order.
2. Shipping & Freight Delivery
Q: How are small tools vs. heavy machinery shipped?
A: Smaller tools and accessories ship via standard parcel carriers (UPS, FedEx, DHL). Heavy or oversized equipment is shipped via Freight (LTL/FTL truck carriers) on pallets or crates to ensure safe transport.
Q: What is "Liftgate Service," and do I need it for freight shipments?
A: A liftgate is a hydraulic platform on the back of the delivery truck that lowers heavy equipment from the truck bed to ground level.
If you have a loading dock or a forklift: You do not need a liftgate.
If you are delivering to a standard ground-level facility or residence without a forklift: You will need a liftgate service at checkout to safely unload your machinery.
Q: What should I do when my shipment arrives?
A: Before signing the delivery driver's receipt, inspect the outside of the crate or pallet for any visible damage. If you notice broken wood, crushed boxes, or torn wrapping, write "Damaged Equipment" directly on the driver's bill of lading before signing, and contact us immediately.
3. Warranties, Returns & Technical Support
Q: Do your products come with a warranty?
A: Yes. Most new machinery comes with a standard manufacturer warranty covering parts and defect repairs. Warranty terms vary by product and brand—details are listed directly on each product's specification page.
Q: What is your return policy?
A: Eligible, unused equipment in its original packaging can be returned within 30 days of delivery. Returns require a Return Merchandise Authorization (RMA) number from our support team. Please refer to our [Return Policy] page for full details on restocking fees and freight returns.
Q: Where can I get replacement parts or user manuals?
A: We provide digital user manuals for our equipment upon request. If you need replacement wear-and-tear parts or accessories down the line, our support team can help you source the exact part numbers for your model.